A Culture of Care: Alpha's CEO on The Recipe For a Successful Business, Part 1
Owner and CEO Greg Wood was happy to share some insights with Finishing & Coating Magazine about the ways in which strong leadership and teamwork makes a successful business! The magazine’s editor, Tim Pennington, reached out to various finishing and coating shops looking for their thoughts on the “secret sauce” for success in the industry and the request inspired Greg to think about Alpha and how we operate. We’re grateful to Tim for the inspiration and glad we could share these thoughts with people in our trade; we’d like to share them with other manufacturers as well!
Please read below for the first of three posts about the importance of creating a “culture of care.” And read the latest issue of Finishing and Coating Magazine featuring the article “The Secret Sauce” from Tim Pennington here.
Part I: Care For Your Employees
At Alpha, we believe in cultivating a “culture of care.” Start by caring for your employees: finding out what they need to be successful, getting to know them, being present for them and also never standing in the way of their great ideas. You’ll find that if you start with engaged employees who feel fulfilled in their work the other steps to maintaining a successful business, caring for your customers, and caring for your legacy will easily fall into place!
First and foremost, how are you caring for each team member? If you want your team to care for customers and quality you have to begin by leading the way and leading by example. As leaders it is our responsibility to serve our team and show them that we work for them, they do not work for us. We should prioritize people before profits.
Some questions to consider: Do you take time to listen to your team members? Do you take the initiative to find out what motivates them? Do they like more money, or more time off, or lots of praise and appreciation? Find out!
In order to build trust with our teams we have to be humble, keep our ego out of the way, and be transparent. You don’t have to have all the answers. Involve your team in problem solving. And, be careful to give them the credit! Also, it is a good idea to always catch them doing something right. Don’t be “that boss” who is always correcting or micromanaging your team. It will suck the life right out of them and your business.
Next time we’ll dive into the people who give us a reason to be here: you, our customers!